5MOVERS- Our Commitment to Quality Moving
5MOVERS is committed to providing the highest quality network of moving companies and moving services to reduce the time, cost, pressure and stress for you in the moving process.
Listed below are 5MOVERS high standards and requirements that each of the different movers and moving services must meet and adhere to in order to be included in the 5MOVERS network.
Standard or Conventional Moving Companies:
The moving company must have in their possession the proper operating authority and licenses required by law to operate as a household goods carrier. The moving company`s operating authority and licenses are confirmed with the Federal Motor Carrier Safety Administration`s (FMCSA) SAFER database.
Every moving company must possess the appropriate and accepted amount of insurance coverage required to transport household goods. The company`s insurance coverage is confirmed with the Federal Motor Carrier Safety Administration`s (FMCSA) SAFER database.
Interstate movers (state-to-state moving companies) must provide valid USDOT and MC license numbers. This information is confirmed with the Federal Motor Carrier Safety Administration`s (FMCSA) SAFER database.
Intrastate movers (within state lines moving companies) must provide valid license numbers based on state or federal regulations and requirements. The company`s intrastate license information is confirmed using information provided by the appropriate state and local agencies.
A mover may use only their Legal or DBA (doing-business-as) Name as part of their interactive advertising campaign. The company`s Legal or DBA names are confirmed using the Federal Motor Carrier Safety Administration`s (FMCSA) SAFER database.
Each of the moving companies has acknowledged and agreed to that the resale or redistribution of leads is strictly prohibited.
The interstate movers have acknowledged and agreed to abide by the 110% rule for collecting charges on non-binding estimates.
You Pack We Drive - Moving Companies:
Each of the movers is required to work with a transporter who meets each of the conventional mover qualifications listed above.
The mover is permitted to use their Legal or DBA (doing-business-as) Name in their interactive advertising campaign.
The movers have acknowledged and agreed that the resale or redistribution of leads is strictly prohibited.
Licensed Household Goods Brokers:
Each moving company must possess the proper operating license and documentation required to operate as a household broker. The company`s operating authority is confirmed with the Federal Motor Carrier Safety Administration`s (FMCSA) SAFER database.
The movers are required to possess the appropriate and acceptable amount of insurance coverage needed to operate as a household broker. The company`s insurance coverage is verified and confirmed with the Federal Motor Carrier Safety Administration`s (FMCSA) SAFER database.
Each of the movers has provided a valid MC license number. The company`s license information is confirmed with the Federal Motor Carrier Safety Administration`s (FMCSA) SAFER database.
The mover is required and obligated to work only with companies who meet each of the conventional mover qualifications listed above.
The movers are permitted to use their Legal or DBA (doing-business-as) name in their interactive advertising campaign.
Each of the movers have acknowledged and agreed to that the resale or redistribution of leads is strictly prohibited!
While a trouble-free moving experience can’t be guaranteed, all of the movers in the 5MOVRERS network have agreed to promptly and quickly respond to complaints concerning their business practices. Should you have an unsatisfactory moving experience with a mover found through our network, please follow this process to assist you in resolving the issue:
First, contact the moving company. The easiest and most direct route for resolving a claim is to discuss your concerns directly with the moving company. Be sure you have saved all contact information for the mover.
Also, tell us about it! Should you have an issue or a problem that ha not been handled to your satisfaction, please send us a detailed account of your moving experience. Be sure to include the mover`s full name, date of your move and the state you moved from.
NOTE: In order for your complaint to be forwarded to the mover for a response, please follow these steps:
(1) You must have submitted a written quote request though 5MOVERS.COM
(2) You have executed an order for moving services with the moving company here at 5MOVERS.
If you`re considering, or are actively involved in planning a move or you are in the process of moving, be sure to print and read a copy of "Your Rights and Responsibilities When You Move". This booklet contains important details about mover estimates, the bill of lading and claim procedures and the entire moving process.
Disclaimer: 5movers.com assumes that all information provided by the FMCSA Safety and Fitness Electronic Records System (SAFER) is accurate and up-to-date at time of license, operating authority and insurance coverage conformation.
